Cuddle Zoo® – Butch the Steam Locomotive CuddleZoo

Quick Shipping and Professional Packaging

We offer a wide range of shipping options due to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will pack the goods according to our precise and exact specifications. The goods you send us are checked thoroughly and secured properly prior to shipping. We deliver to thousands of clients every day from all over the world. Our determination to be the largest online retailer around the globe is evident by this. The distribution centers and warehouses distribution are in Europe and the USA.

It is important to note that orders with more than one item are given a processing time according to the item.

Prior to shipping, we check the item thoroughly. The majority of orders are delivered within 48 hours. The expected delivery time will be between 3-7 days.

Returns

The inventory is constantly changing and we are unable to fully manage it because several stakeholders are involved, including our warehouse and factory. The levels of stock can change at any time. Be aware that it is possible that your order will be out of stock after you have placed the order.

The policy is 30 days. If it's been longer than 30 days since the date you made your purchase and we're unable to offer you a full refund or exchange.

To be considered eligible for return the item must not be opened and in the same condition as when you received it in. It should also be in the original packaging.